Patron Assistance
Notary Service
| 2023-2024 | 2022-2023 | 2021-2022 | 2020-2021 | 2019-2020 | |
| TOTALS: | 127 | 126 | 113 | 72 | 58 |
Research Help
| Research Help Sessions by Department | |||||
| 2023-2024 | 2022-2023 | 2021-2022 | 2020-2021 | 2019-2020 | |
| Archives | 330 | 414 | 259 | 345 | 331 |
| Public Services | 19 | 29 | 50 | 81 | 155 |
| TOTALS: | 349 | 443 | 309 | 426 | 486 |
| Patron Status | |||||
| 2023-2024 | 2022-2023 | 2021-2022 | 2020-2021 | 2019-2020 | |
| alumni | 22 | 41 | 38 | 49 | 34 |
| community | 112 | 90 | 89 | 90 | 136 |
| employee | 84 | 95 | 68 | 95 | 88 |
| graduate | 6 | 6 | 31 | 28 | 73 |
| undergraduate | 52 | 171 | 78 | 88 | 104 |
| unknown / other | 73 | 40 | 5 | 76 | 51 |
| TOTALS: | 349 | 443 | 309 | 426 | 486 |
Notes
2023-2024: Notary remains steady from last year, but all research help decreased some. Community members are the most-helped user group because that is who uses Archives & Special Collections research help the most.
2022-2023: Reference increased significantly in University Archives & Special Collections while it decreases elsewhere.
2021-2022: The notary service continues to grow. Thesis and dissertation formatting help moved back to Graduate Studies at the end of this year due to librarian staffing changes. Research help continues to occur predominantly in Archives.
2020-2021: Notary and thesis and dissertation formatting help continue to be popular. Research help remained fairly steady and is predominantly related to Archives.
2019-2020: The library started helping the Graduate Studies Office with thesis and dissertation formatting in January 2020. The majority of research help is still through the Archives. The large decrease in research help is most likely due to COVID-19.
2018-2019: The notary service increased with its first full year. Research help statistics decreased this year both in Public Services and Archives.
2017-2018: A notary service was added in April 2018, which is free to all Tennessee Tech patrons. Research help statistics remained steady, but increased in Archives (Megan and Jennifer) and decreased in Public Services.
2016-2017: Research help was similar to last year in total number. Megan, the Archivist, does
the most research help and accounts for the longer sessions.
