Communications & Marketing

Simply complete the service request form and one of our designers will get started on your project soon!

Basecamp is a platform our Creative Services team uses to work with clients. The communications about your project as well as all of your design proofs will come through Basecamp.

Timelines vary depending on the complexity of the project. Please be sure to submit your project at least two weeks prior to the due date. When a member of the Creative Services team reaches out to start your project, they will talk through the timeline with you.

If you feel like your design is complete, you can submit it for Publication Review. Our Creative Services team can also do a review of your design to let you know if we identify any problems with the file or the design. For a design review, email creativeservices@tntech.edu.

The designer assigned to your project can talk through some printing options with you, but you will need to work with Printing Services on campus to determine deadlines and pricing for printed projects.

Our designers primarily work from the university’s stock photo site, using high resolution photos provided by the university’s Interactive Media team. If a photo that meets your needs is not available in that stock site, our designers can work with high resolution photos that you may have permission to use from elsewhere. You can also schedule a photo shoot for new photos to meet your specific needs, but please keep in mind that scheduling a photo shoot will impact your project timeline.

 Our goal is to always create materials that help to reach your goals. Occasionally, a project ends without being completed. If a project needs to be cancelled for any reason, the Creative Services charge for any work completed will still be billed to your index number.

Creative Services will provide up to three rounds of proofs. Requests for changes after the third proof may be subject to an additional proof fee.

The marks are placed on the document for printing purposes. They will not print on the actual document, but rather are there for bleed and crop marks for Print Services.

Yes. We do charge a small fee to resize projects. Please see the service pricing list for details.

The university social media policy requires that any new accounts be created in the Office of Communications & Marketing. Send us an email at socialmedia@tntech.edu and we will help you get started?

Any social media account that includes the university name or logo is property of the university and should be treated accordingly. That means always treating university social media accounts professionally and as an extension of the university. See the social media guidelines for details!

Check first with others in your area. The university social media policy requires that two full-time employees have access to university accounts at all times, so there should be someone in your area who know how to access the accounts. You can also reach out to our office for help. Email socialmedia@tntech.edu.

If it is an image you downloaded from the university’s stock photo site, took yourself or have expressed permission from the photographer to share, then yes. If it is a photo you downloaded from somewhere online, probably not. We can help you make decisions about what is safe to post and what isn’t. Email socialmedia@tntech.edu 

There is no charge for publication review.

Any publications that have the university name or logo on them need to go through publication review. Reviewed items will be assigned a publication number which must be included on all printed items. That number is good for 3 years. Any publication numbers that are more than 3 years old are no longer valid for print. Those items will need to be reviewed again and assigned a new number.

We try to review all submitted publications in a timely manner and return all reviews within 5 working days. For larger books or more extensive publications, that timeline may take a bit longer.

We use a university style guide as well as AP Style guidelines when reviewing publications.

The standard rate for the project-based services mentioned above is $40 per hour, with a one hour minimum. Each request will be reviewed and an estimated time to completion and cost will be provided before work is started. Each one-time project will be considered in the order we receive them. One-time projects may not be given immediate priority and will be completed as time and resources are available. 

The Web & Digital Media team is committed to delivering top-tier support for the website, digital signage, interactive map, and other digital media platforms we manage. Most of our support services are offered free of charge. General inquiries and small requests that require minimal time are covered under our free support, regardless of the platform. Requests that require substantial time and impact our ability to serve others may be classified as paid services. If a request falls under this category, you will be notified promptly before any work begins.

For an annual fee of $450, our team will provide dedicated, priority development and maintenance for your section, including all updates, builds, and enhancements within the Modern Campus CMS*. This covers up to 100 pages for both the main section and sub-sections. If your section exceeds 100 pages, additional fees may apply based on the total page count.

Each subscription includes two hours of work per week, ensuring we can support all clients with our available staffing. If additional hours are needed, the request may be considered a one-time project and billed separately. *The annual subscription does not cover areas outside the Modern Campus CMS, such as custom emails or digital signage templates.

Yes, you still have access to Modern Campus CMS and the ability to manage your pages. OCM will not charge for access to Modern Campus CMS or for general support. 

The maintenance plan is an annual commitment, and you’ll be charged every 12 months after signing up. 

Page count is considered each year during your renewal.

Please contact us directly or use our request form for general support questions.